Refund Policy

Web In Sydney

Last updated: 25 th March 2026

1. Overview

At Web In Sydney, we are committed to delivering high-quality digital services. This Refund Policy outlines the conditions under which refunds may be provided.

This policy operates in accordance with the Australian Consumer Law (ACL), and nothing in this policy is intended to limit or exclude your rights under the ACL.

2. 30-Day Cooling-Off Period

We offer a 30-day cooling-off period for our clients on eligible services.

  • If you are not satisfied with our services, you may request a refund within 30 days from the project start date.
  • This applies only to manual services, including:
    • Website Design & Development
    • Ecommerce Solutions
    • SEO Services

Refund requests must be submitted in writing within the 30-day period.

3. Services Not Eligible for Refund

The 30-day cooling-off period and refunds do not apply to:

  • Cloud infrastructure services
  • Hosting/server-related services
  • Third-party subscriptions, licenses, or software costs
  • Domain name registrations

These services involve third-party providers and/or immediate provisioning costs and are therefore non-refundable.

4. Refund Conditions

  • Refunds apply only to work not completed or where the client is dissatisfied within the cooling-off period.
  • Work already completed may be assessed and deducted from the refund amount based on time and resources used.
  • Refund eligibility is determined at our reasonable discretion, in line with fair business practices and the ACL.

5. How to Request a Refund

To request a refund, please contact us with the following details:

  • Your name and contact information
  • Project details
  • Reason for the refund request

Requests must be sent to:
Email: [email protected] .au

We aim to review all refund requests within 5–10 business days.

6. Processing of Refunds

  • Approved refunds will be processed using the original payment method where possible.
  • Processing times may vary depending on the payment provider.

7. Australian Consumer Law

Under the Australian Consumer Law, you are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have services repaired or replaced if they fail to meet acceptable quality standards and the failure does not amount to a major failure.

8. Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on our website with the updated effective date.

9. Contact Information

If you have any questions about this Refund Policy, please contact:

Web In Sydney
Sydney, New South Wales, Australia
Email: [email protected]. au