{"id":175,"date":"2026-03-25T13:40:02","date_gmt":"2026-03-25T02:40:02","guid":{"rendered":"https:\/\/webinsydney.com.au\/?page_id=175"},"modified":"2026-03-25T13:40:02","modified_gmt":"2026-03-25T02:40:02","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/webinsydney.com.au\/index.php\/refund-policy\/","title":{"rendered":"Refund Policy"},"content":{"rendered":"\n<h1 class=\"wp-block-heading\">Refund Policy<\/h1>\n\n\n\n<p><strong>Web In Sydney<\/strong><\/p>\n\n\n\n<p class=\"has-small-font-size\"><em>Last updated: 25<\/em> <sup>th<\/sup> March 2026<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">1. Overview<\/h3>\n\n\n\n<p class=\"has-small-font-size\">At Web In Sydney, we are committed to delivering high-quality digital services. This Refund Policy outlines the conditions under which refunds may be provided.<\/p>\n\n\n\n<p class=\"has-small-font-size\">This policy operates in accordance with the <strong>Australian Consumer Law (ACL)<\/strong>, and nothing in this policy is intended to limit or exclude your rights under the ACL.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">2. 30-Day Cooling-Off Period<\/h3>\n\n\n\n<p class=\"has-small-font-size\">We offer a <strong>30-day cooling-off period<\/strong> for our clients on eligible services.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-small-font-size\">If you are not satisfied with our services, you may request a refund within 30 days from the project start date.<\/li>\n\n\n\n<li class=\"has-small-font-size\">This applies only to <strong>manual services<\/strong>, including:\n<ul class=\"wp-block-list\">\n<li>Website Design &amp; Development<\/li>\n\n\n\n<li>Ecommerce Solutions<\/li>\n\n\n\n<li>SEO Services<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<p class=\"has-small-font-size\">Refund requests must be submitted in writing within the 30-day period.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">3. Services Not Eligible for Refund<\/h3>\n\n\n\n<p class=\"has-small-font-size\">The 30-day cooling-off period and refunds <strong>do not apply<\/strong> to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-small-font-size\">Cloud infrastructure services<\/li>\n\n\n\n<li class=\"has-small-font-size\">Hosting\/server-related services<\/li>\n\n\n\n<li class=\"has-small-font-size\">Third-party subscriptions, licenses, or software costs<\/li>\n\n\n\n<li class=\"has-small-font-size\">Domain name registrations<\/li>\n<\/ul>\n\n\n\n<p class=\"has-small-font-size\">These services involve third-party providers and\/or immediate provisioning costs and are therefore non-refundable.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">4. Refund Conditions<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-small-font-size\">Refunds apply only to work not completed or where the client is dissatisfied within the cooling-off period.<\/li>\n\n\n\n<li class=\"has-small-font-size\">Work already completed may be assessed and deducted from the refund amount based on time and resources used.<\/li>\n\n\n\n<li class=\"has-small-font-size\">Refund eligibility is determined at our reasonable discretion, in line with fair business practices and the ACL.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">5. How to Request a Refund<\/h3>\n\n\n\n<p class=\"has-small-font-size\">To request a refund, please contact us with the following details:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-small-font-size\">Your name and contact information<\/li>\n\n\n\n<li class=\"has-small-font-size\">Project details<\/li>\n\n\n\n<li class=\"has-small-font-size\">Reason for the refund request<\/li>\n<\/ul>\n\n\n\n<p class=\"has-small-font-size\">Requests must be sent to:<br><strong>Email:<\/strong> info@webinsydney.com .au<\/p>\n\n\n\n<p class=\"has-small-font-size\">We aim to review all refund requests within 5\u201310 business days.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading has-large-font-size\">6. Processing of Refunds<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-small-font-size\">Approved refunds will be processed using the original payment method where possible.<\/li>\n\n\n\n<li class=\"has-small-font-size\">Processing times may vary depending on the payment provider.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">7. Australian Consumer Law<\/h3>\n\n\n\n<p class=\"has-small-font-size\">Under the <strong>Australian Consumer Law<\/strong>, you are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.<\/p>\n\n\n\n<p class=\"has-small-font-size\">You are also entitled to have services repaired or replaced if they fail to meet acceptable quality standards and the failure does not amount to a major failure.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">8. Changes to This Policy<\/h3>\n\n\n\n<p class=\"has-small-font-size\">We may update this Refund Policy from time to time. Any changes will be posted on our website with the updated effective date.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">9. Contact Information<\/h3>\n\n\n\n<p class=\"has-small-font-size\">If you have any questions about this Refund Policy, please contact:<\/p>\n\n\n\n<p class=\"has-small-font-size\"><strong>Web In Sydney<\/strong><br>Sydney, New South Wales, Australia<br>Email: info@webinsydney.com. au<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n","protected":false},"excerpt":{"rendered":"<p>Refund Policy Web In Sydney Last updated: 25 th March 2026 1. Overview At Web In Sydney, we are committed to delivering high-quality digital services. This Refund Policy outlines the conditions under which refunds may be provided. This policy operates in accordance with the Australian Consumer Law (ACL), and nothing in this policy is intended [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-no-title","meta":{"footnotes":""},"class_list":["post-175","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/webinsydney.com.au\/index.php\/wp-json\/wp\/v2\/pages\/175","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/webinsydney.com.au\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/webinsydney.com.au\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/webinsydney.com.au\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/webinsydney.com.au\/index.php\/wp-json\/wp\/v2\/comments?post=175"}],"version-history":[{"count":1,"href":"https:\/\/webinsydney.com.au\/index.php\/wp-json\/wp\/v2\/pages\/175\/revisions"}],"predecessor-version":[{"id":176,"href":"https:\/\/webinsydney.com.au\/index.php\/wp-json\/wp\/v2\/pages\/175\/revisions\/176"}],"wp:attachment":[{"href":"https:\/\/webinsydney.com.au\/index.php\/wp-json\/wp\/v2\/media?parent=175"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}